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Refund Policy

Returns

Undamaged product which the customer has already accepted may not be automatically returned to us. This applies to all returns damaged in shipment which are not refused at the point of delivery. Undamaged product which the customer wants returned, may be returned to us within 30 days of sale. The customer will be responsible for the shipping cost on returns.  A 15% restocking fee may additionally be assessed to the customer for any return of undamaged product.

To start a return, please contact us at sales@trueecohome.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

After 30 days, items will not be accepted for return.

Damaged/ Defective

We require the recipient note the damage at delivery. Recipient should also take pictures of any of the damage. We are not responsible for and will not be obligated to cover any damage that occurs in shipment that is not noted by the recipient at the time of delivery. Damage claims will be filed with the shipping company for any damage the recipient indicates was received during the shipping process, but there is no guarantee non-noted damage claims will be paid.

 

Refusals

In the event refused product is transported to us via the original shipper, you (i.e. - the customer) are responsible for freight costs. The refused, undamaged product may be shipped back to our pre-approved operating location. A 15% restocking fee may additionally be assessed to the dealer for any return or undamaged product.

Any questions, please contact sales@trueecohome.com